Macquarie University
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Impacts of enterprise resource planning (ERP) on the decision-making process in Australian organisations

posted on 2022-03-28, 10:02 authored by Bahram Mohammad Javad Bahrami
This research investigated the impacts of the vast amounts of data produced by enterprise information systems on decision-making processes in Australian organisations. Knowledge of the underlying theory is limited, and research in the context of Australian organisations is particularly sparse. -- The exploratory stage of this research, therefore, comprised a series of semi-structured interviews with managers and practitioners in order to gain insight into the problem and cater for the lack of established theories. The findings from these interviews, presented as a paper at the PACIS 2009 conference, were used to design the survey instrument used in the second stage of the study. Finally, the findings from interviews and survey were combined with the researcher's professional experience to build a theoretical system dynamics model for gaining a holistic and systematic understanding of participating factors and their interactions and behaviour over a long period of time. This model was used to simulate practical scenarios and conduct sensitivity analyses. -- Throughout the research, the topic was investigated from three different perspectives: users' expectations of the ability of enterprise information systems to provide decisionsupport features and capabilities; exhibition of decision-support features and capabilities in enterprise systems; and realisation of these features and benefits in practice. This study found significant gaps between expectations, exhibition and realisation. -- Analysis of the data and experiments with the system dynamics model have led to the development of practical guidelines that could help organisations better utilise their investment in enterprise information system towards more strategic benefits, such as decision making.


Table of Contents

1. Introduction -- 2. Literature review and research context -- 3. Research methodology -- 4. Data analysis -- 5. Modelling -- 6. Conclusion.


Thesis submitted in fulfilment of the requirements for the degree of Doctorate of Business Administration (DBA), Macquarie University, Macquarie Graduate School of Management (MGSM), 2012. Bibliography: p. 181-194

Awarding Institution

Macquarie University

Degree Type

Thesis professional doctorate


Thesis (DBA), Macquarie University, Macquarie Graduate School of Management (MGSM)

Department, Centre or School

Macquarie Graduate School of Management

Year of Award


Principal Supervisor

Ernest Jordan


Copyright disclaimer: Copyright Bahram Mohammad Javad Bahrami 2012.




1 online resource (xiv, 260 p.) col. ill

Former Identifiers

mq:26311 1942091